Installation & Security

Installation & Security

Setup process, data privacy, warranty, and security measures

I'm worried about voiding my heat pump's warranty. Is that a risk?

Alva Link communicates with your heat pump through its standard, manufacturer-intended communication interfaces — the same ports and protocols that…

Can Alva Link control my water boiler too?

Yes. If your water boiler is connected to your heat pump (as is common in many European heating setups), Alva Link optimizes hot water production…

What if my heat pump brand isn't supported yet?

Alva Link supports the vast majority of European heat pumps through multiple connection methods.

Does Alva Link send data to my energy retailer?

Not unless you explicitly choose it.

I already use Home Assistant / Homey. Can Alva Link work alongside my existing setup?

Can Alva Link be hacked? What security measures are in place?

We treat security as a core requirement, not an afterthought.

What about firmware updates? Will my device stop working if I don't update?

Firmware updates are delivered over the air and are always free — for both Essential and Autopilot users.

Will Alva ever lock features behind a paywall after I've already bought the hardware?

We'll be direct about this, because we know it's a sore point in this industry.The Basic tier — everything that ships with the hardware — is free…

Can I use Alva Link without creating an account or sharing data?

The free Basic tier runs primarily on the device itself with minimal cloud dependency.

Where is my data stored?

Your data is processed and stored on European servers, fully compliant with GDPR.

What data does Alva Link collect?

Alva Link collects the data it needs to optimize your energy — nothing more:Energy device states: Is the heat pump running?

Does Alva Link work without WiFi?

Alva Link needs WiFi (or Ethernet) for its cloud features: electricity price forecasts, weather data, EV vehicle APIs, and the Autopilot optimization…

How reliable is the connection to my heat pump? I've read about other systems constantly losing contact.

Connection stability was one of our primary engineering goals, precisely because we've seen how frustrating the alternatives can be.

What happens if I move house?

Alva Link comes with you if you want it to.

Do I need one Alva Link per device, or does one Link control everything?

Each Alva Link connects to one energy asset.

What's the setup process? Walk me through it.

Unbox. Inside: Alva Link, USB-C cable, mounting bracket, attachment cables and a card that says "Download the Alva app."Mount.

I've heard that smart home hubs get slow when you add lots of devices. Will Alva Link lag?

This is a real problem with general-purpose smart home hubs.

How does Alva Link physically connect to my devices?

Alva Link speaks the native languages of energy hardware.

What if my heat pump is older and doesn't have a digital interface?

Good news, Alva Link has a trick for this.

Can I install Alva Link myself, or do I need an electrician?

Most people install Alva Link themselves in under 15 minutes — no electrician, no special tools.