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Alva Help Center

Everything you need to know aboutAlva Link, setup, compatibility, and how Alva optimizes your home’s energy.
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Where does Alva Link ship to?
What happens after I receive my Alva Link?
Does the price include VAT?
Can I cancel my pre-order and get a refund?
When will my Alva Link ship?
What is included with my Alva Link purchase?
What is the Founding Member Package?
How much is the deposit, and when do I pay the rest?
How does pre-ordering Alva Link work?
I'm worried about voiding my heat pump's warranty. Is that a risk?
Can Alva Link control my water boiler too?
What if my heat pump brand isn't supported yet?
Does Alva Link send data to my energy retailer?
I already use Home Assistant / Homey. Can Alva Link work alongside my existing setup?
Can Alva Link be hacked? What security measures are in place?
What about firmware updates? Will my device stop working if I don't update?
Will Alva ever lock features behind a paywall after I've already bought the hardware?
Can I use Alva Link without creating an account or sharing data?
Where is my data stored?
What data does Alva Link collect?
Does Alva Link work without WiFi?
How reliable is the connection to my heat pump? I've read about other systems constantly losing contact.
What happens if I move house?
Do I need one Alva Link per device, or does one Link control everything?
What's the setup process? Walk me through it.
I've heard that smart home hubs get slow when you add lots of devices. Will Alva Link lag?
How does Alva Link physically connect to my devices?
What if my heat pump is older and doesn't have a digital interface?
Can I install Alva Link myself, or do I need an electrician?
Why is Alva Link so much cheaper than alternatives?
What's the difference between Essential (free) and Autopilot for compatibility?
Do I need an internet connection for Alva Link to work?
You claim "brand-agnostic" — are there really no catches?
What devices are NOT compatible with Alva Link?
Can my installer create custom mappings for their customers?
What is community-built Modbus support?
Is Alva Link Matter-compatible?
Does Alva Link work with Home Assistant, Homey, or other smart home platforms?
Does each asset really need its own Alva Link device?
I have a heat pump, solar panels, and an EV charger. How do they all work together?
Why does EV communication require Autopilot?
Can Alva Link communicate with my electric car directly?
My EV charger is from a brand not on the list. Will it still work?
Which EV chargers does Alva Link support?
I have a Tesla Powerwall. Can Alva optimise it?
Which home batteries does Alva Link support?
I have an Enphase microinverter system. Will Alva Link work with it?
Which solar inverters are compatible with Alva Link?
How is Alva different from tado° Heat Pump Optimizer X?
My heat pump brand isn't listed in your native support. Can I still use Alva Link?
I've heard that some platforms have ongoing connectivity issues with specific heat pump brands. How reliable is the Alva Link connection?
How does Alva Link actually connect to my heat pump?
Is Alva Link compatible with my heat pump?
What do the LED colours on Alva LINK mean?
Can I use Alva LINK with Home Assistant or Homey?
How much power does Alva LINK consume — and is it always on?
How does Alva LINK receive firmware updates?
Do I need an electrician to install Alva LINK?
What happens if my internet goes down — does Alva LINK stop working?
Is Alva LINK compatible with Matter or Zigbee?
Where in my home should Alva LINK be installed — and what if the router is far away?
What is the purpose of the USB-C port vs. the RJ45 port on Alva LINK?
Why does Alva LINK use 2.4 GHz Wi-Fi instead of 5 GHz?
What happens if electricity prices are flat or low all day — does Alva still save money?
Why does Alva LINK cost €99 when competitors charge a lot more?
How does Alva LINK optimize my EV charging — and does it work if I have solar?
What's the difference between Alva Essential (free) and Autopilot?
Does Alva LINK work with any electricity provider, or do I need to switch?
How much money will Alva LINK actually save me?
What is the "Thermal Battery" effect and how does it apply to my floor heating?
Can I use Alva LINK if I don't have solar panels?
How does Autopilot handle price spikes in the electricity market?
How does Alva LINK differ from a smart meter readers like Home Wizard P1 dongle?

Compatibility

Check if your heat pump, solar inverter or battery works with Alva.
Choose the systems you have and you'd like an Alva Link for:
What is your Heat Pump brand?
What is your Home Battery brand?
What is your Solar Inverter brand?
What is your EV brand?
What is your Water Boiler brand?
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Ordering & Delivery
Everything about pre-orders, deposits, pricing, shipping, and the Founding Member program.
Installation & Security
Setup process, data privacy, warranty, and security measures
Compatibility & Ecosystem
Heat pumps, solar inverters, EV chargers, batteries, and smart home platforms
Hardware & Connectivity
Wi-Fi, ports, LED indicators, firmware updates, and technical specifications
Value & Logic
How Alva saves you money, pricing, and the difference between Basic and Autopilot